Contact Support

We're here to help with platform-related issues

Email Support

support@clicknshop.connectivity.com.ng

Response Time

24-48 hours

Business Hours

Mon - Fri, 9AM - 5PM WAT

What We Can Help With

  • Technical issues with the platform
  • Account login or access problems
  • Verification or subscription payment issues
  • Referral program questions
  • Reporting platform policy violations
  • Questions about Terms or Privacy Policy
Important Notice

ClickNShop is a marketplace platform only. We do NOT:

  • Handle transactions between buyers and sellers
  • Get involved in buyer-seller disputes
  • Guarantee product quality or delivery
  • Manage WhatsApp communications between users

For issues with a specific vendor or product, please contact them directly via their provided WhatsApp number.

Tips for Faster Assistance
  • Include your username or business name in your email
  • Describe the issue clearly with steps to reproduce if it's a technical problem
  • For payment issues, include transaction references if available
  • Check our Terms & Conditions and Privacy Policy first